By default, we issue invoices with the expectation that clients will pay by check, which is our preferred method. However, FreshBooks—the software service we use to issue invoices—does provide the means to process payment with a credit card or bank transfer.
Let us know if you wish to make online payment via credit card or bank transfer your preferred method, and we will enable that option on the next invoice we issue you. If you want to make the option available on an invoice already issued, we can update the invoice in the system to allow the option.
Historically, the original invoice link included in the notice email has expired when we have updated payment options, as FreshBooks considered that a revision to and re-issue of the invoice. So, as applicable, we will send you a new email notice with a new invoice link, even though the invoice number and amount will remain the same.
FreshBooks offers PCI-compliant (secure) payment processing through WePay, a Chase company. Rest assured, your account information remains safe when you choose this option. We accept Visa, MasterCard, American Express and Discover cards.
If we enable online payment at your request, we will include bank transfer as an option with credit cards. Let us know if you would rather we enabled only credit card or only bank transfer, not both. Please note that WePay must support your bank for this method to work.
For a list of supported banks, see the corresponding FreshBooks support article. And, while we link directly to FreshBooks for this list, please note that the list may be out of date. Ultimately, you will know if your bank is supported if and when you attempt to pay by bank transfer.
If you want to make a one-time payment with your credit card or bank account, you may call (800) 859-3970 and ask for Mark or Dave. For your security, do not email payment information, and do not leave the information with someone other than Mark or Dave. One of us will enter your payment information directly into the system, rather than take a note that needs to be destroyed after use.